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General

The shopping cart section of the Exquisite Stitch website currently sells sewing-related products to New Zealand residents. Our aim is to provide a comprehensive online shop for sewing and needlecraft related items, so we will keep adding to our catalog and welcome feedback and suggestions on what you would like to see included.

Accuracy and Availability

We do our utmost to ensure that descriptions and prices on the website are accurate, but we're only human and may occasionally make mistakes. Please contact us if you notice something that needs correction.

Exquisite Stitch is an actual bricks-and-mortar shop and keeps a large range of items in stock. When you purchase from the website we supply you from our shop, so in general it's likely that we will have what you need available.

However, we can't always guarantee we have everything you require every time. Our general policy is to send you what we can and advise you how long we expect the balance will take to arrive. An exception to this policy is our quilting fabric, where we specifically ask you what you would like us to do if we don't have enough fabric left on the bolt. We understand that you may need a particular amount of fabric to finish a project.

Payment

All prices on this website are in New Zealand dollars and are inclusive of GST. We accept Visa and Mastercard, which we process manually. We will only charge you for items when we dispatch them.

Delivery

We process orders during normal business hours, 5 days a week. We will always aim to despatch your order as quickly as possible. If we do not have all of the items you ordered available, we will send you what we have. Once the remaining items are in stock we will contact you to see if you still require them before we despatch them.

Postage and Packing

Exquisite Stitch uses Courier Post for deliveries within New Zealand, and you can choose whether you want the security of a signature-required service. We try to ensure the shipping costs quoted on the website are accurate, but occasionally the actual cost of postage varies, and if this happens we will contact you and confirm the price before we charge you.

Returns and Refunds

If the product you have received is not as described on the website or is faulty some way, then please return it to us (unused) within 7 days of receiving it along with a note describing what the problem is. You may want to insure your return, as we cannot be responsible for lost or misdirected returns.

We will then arrange to repair, replace or refund the item as appropriate. If we decide to repair or replace the item then we won't charge you any further postage. If we decide to refund your money, we will try to credit you in the same way you paid us (e.g. on your credit card).

Be aware that we are unable to accept returns simply because you have changed your mind. It's also hard to be completely accurate with colours on the Internet, so we cannot accept returns based on an item not being the correct shade. Please be aware that books, patterns and software are not returnable (due to copyright issues), and finally we don't accept returns for items on special discount. If you have any questions, please feel free to contact us.


 Categories
Bias and Bias Makers
Cutters and Blades
Cutting Mats
Fasteners
Hand Sewing Needles
Hoops and Frames
Interfacing, Stabilisers & Craft items by the metre
Marking
Measuring
Mending
Notions
Pins
Quilting Templates and Rulers
Safety Pins
Scissors
Sew Tables
Sewing Aids
Thread
Other

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